Authorized Assistant’s Nook: Please Respect Our Time

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The typical authorized assistant works for 2 or three attorneys. Amongst different issues, our job description consists of drafting/modifying/formatting/reviewing paperwork, acquiring information from varied sources, disseminating documentation to all required events, electronically submitting paperwork with the courtroom, figuring out native/state/federal courtroom guidelines, sustaining/organizing consumer information, scheduling appointments/hearings/depositions and interfacing with shoppers. In smaller corporations, it’s normal that authorized assistants put on further hats reminiscent of receptionist, bookkeeper, workplace supervisor, advertising and marketing supervisor and numerous extra. Our days are spent consistently evaluating the place in our precedence record every new activity should fall and conducting these duties accordingly. To say we’re loopy busy is a big understatement.

Regardless of all of our duties, shoppers are likely to take our time as a right in quite a lot of methods with out realizing how disrespectful such an angle could be. Following are my private high 5 (in no specific order):

  1. Pointless Chatting

Shoppers take pleasure in chatting about issues unrelated to their case by way of e-mail, on the cellphone and in individual; nevertheless, we aren’t your buddy or counselor. Whereas some stage of chatting is suitable, even mandatory, to take care of a pleasant working relationship, there are lots of circumstances the place it interferes with our job efficiency. Idle chatter lasting longer than a few minutes is a waste of our time, which we by no means have sufficient of. Asking for our recommendation/opinions in your private points and/or using us as your sounding board is inappropriate. Save all that on your BFF or therapist.

  1. Being Unresponsive

Once we ask you for added data or documentation, it is as a result of we’d like it to maneuver your case ahead. Forcing us to repeatedly chase you right down to get hold of data or documentation is irritating and a waste of our time. The earlier you get us what we’d like, the earlier we are able to get your matter resolved.

  1. Being Unprepared and/or Disorganized

Full any mandatory varieties earlier than arriving at your appointment with us. Do not convey us bins of paperwork that’s espresso stained and disorganized. Assessment any paperwork you are coming in to signal earlier than you arrive so you may get any revisions made or questions answered forward of time. If a notary is required, they may want your identification – ensure that to convey it with you. Assist us be extra environment friendly – your pockets will thanks.

  1. Complaining and/or Being Impolite

Do not gripe at us about your lawyer, case or listening to disposition. Watch your language and tone. Do not name us and/or your lawyer names. DO NOT YELL. Want I say extra?

  1. Unreasonable Expectations

Yours is just not the one case we’re engaged on. We do take lunch. Calling us a number of instances per day for a similar purpose will solely infuriate us. We are going to name/e-mail you again as quickly as we’re capable of. Do not name us simply earlier than our workplace closes and count on us to drop every little thing to deal with one thing for you – significantly if it means we should forego our private plans and keep late to perform it.

Remember that we do not like shedding both – we’ll do our greatest for you. You’ve got positioned your belief in our legislation agency for a purpose. Allow us to, and assist us, do our job. Respect is a two-way avenue and slightly widespread courtesy goes a great distance. Some gratitude would not damage both.

© 3/6/2018 Hunt & Associates, P.C. All rights reserved.

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