SMS supplier mentioned 168,000 Valentine’s texts had been delayed — now it says the quantity is greater


The corporate at fault for the tens of hundreds of delayed textual content messages that had been despatched out early Thursday morning says that extra messages had been delayed than it initially believed. Syniverse, the corporate in query, initially acknowledged that 168,149 messages had been delayed. It now says that the quantity was primarily based on “preliminary information” and that additional evaluate reveals the message complete “is greater than initially reported.”

Syniverse didn’t point out how a lot greater the quantity could be or whether or not it could launch closing numbers as soon as it had discovered the entire. It’s value remembering that the entire variety of folks affected is not less than double the variety of delayed messages: there’s the sender, whose message was obtained months later at an odd hour of the night time, and the receiver, who received the unusual and generally disconcerting late-night message.

The problem is now resolved and no extra delayed messages are being despatched, in keeping with Syniverse. “We apologize to anybody who was impacted by this incidence,” mentioned William Hurley, Syniverse’s advertising and marketing and product chief. Hurley says the corporate is reviewing its processes to “guarantee this doesn’t occur once more.”

All the delayed messages had been despatched out due to a server subject, Syniverse mentioned. A single server failed on Valentine’s Day 2019, holding onto messages that hadn’t but been despatched out. That server was solely introduced on-line once more on November seventh, inflicting the caught texts to lastly be launched.

The delayed messages led to widespread confusion. Within the US, textual content messages had been largely delivered in the midst of the night time, and since there was no indication that they had been delayed, recipients had been normally clueless as to what they had been studying. In different instances, the reception went past confusion: folks obtained textual content messages from exes; in a number of instances, messages had been obtained by individuals who have died since they had been despatched.

Cell carriers depend on numerous third-party corporations, like Syniverse, to route textual content messages which can be being despatched between networks. That’s why folks throughout all main carriers and even smaller carriers skilled the problem — if their service relied on Syniverse, or if the service of the particular person they had been messaging relied on Syniverse, their message would have crossed its community, and it might have gotten caught final Valentine’s Day.



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